Terms of service

Terms & Conditions

Last Updated: 25-August-2026

Welcome to Zovara. These Terms & Conditions govern your access to and use of our website, products, services and any purchases made through our online store.

Throughout these Terms, the words “Zovara,” “we,” “us,” and “our” refer to [Legal Business Name], trading as Zovara. The words “you” and “your” refer to any visitor, customer or user of our website.

By accessing our website, browsing our products or placing an order with Zovara, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or purchase products from us.

1. Business Information

Zovara is an online retail store operating in Australia.

Trading Name: Zovara
Legal Business Name: [Insert Legal Business Name]
ABN: [Insert ABN]
Business Address: [Insert Business Address]
Email: [Insert Customer Support Email]

2. Eligibility to Use Our Store

By using our website or placing an order, you confirm that:

  • You are at least 18 years old; or

  • You are using the website with the permission and supervision of a parent or legal guardian;

  • You have the legal capacity to enter into a binding agreement; and

  • The information you provide to us is accurate and complete.

You must not use our website or products for any unlawful or unauthorised purpose.

3. Products

Zovara offers a range of products across categories including car accessories, home and living, pet care, beauty and personal care, technology accessories, kitchen and storage, travel and everyday essentials.

We make reasonable efforts to ensure product descriptions, photographs, specifications, colours and other information displayed on our website are accurate.

However, differences may occasionally occur due to:

  • Screen and device displays;

  • Product manufacturing variations;

  • Packaging updates;

  • Photography and lighting;

  • Supplier updates; or

  • Minor design changes.

Product images are provided for illustrative purposes and the actual product may vary slightly where the variation does not materially affect its function or quality.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the product.

We may:

  • Limit quantities available for purchase;

  • Discontinue products;

  • Temporarily remove products;

  • Restrict sales of certain products; or

  • Cancel an order if a product becomes unavailable.

If you purchase an item that later becomes unavailable, we will contact you and may offer:

  • A replacement product;

  • A suitable alternative;

  • Store credit where agreed; or

  • A refund for the unavailable item.

5. Pricing

Unless otherwise stated, all prices displayed on the Zovara website are shown in Australian Dollars (AUD).

Where required by Australian law, applicable GST will be included in the displayed price or otherwise clearly identified during checkout.

Prices may change at any time without notice.

Price changes will not normally affect orders that have already been accepted and paid for.

6. Compare-at Prices and Discounts

From time to time, products may display:

  • Sale prices;

  • Promotional prices;

  • Compare-at prices;

  • Discount percentages;

  • Coupon codes; or

  • Limited-time offers.

Promotions may be subject to additional conditions.

Unless otherwise stated:

  • Discounts cannot be exchanged for cash;

  • Discount codes cannot normally be combined;

  • Promotions may end without notice;

  • Certain products may be excluded; and

  • Discounts cannot normally be applied retrospectively to completed orders.

Nothing in our promotional pricing is intended to mislead customers regarding the genuine value or previous selling price of a product.

7. Orders

Submitting an order through our website represents an offer from you to purchase the selected products.

An order is not considered fully accepted merely because payment has been submitted.

We reserve the right to accept or decline an order where reasonably necessary, including where:

  • A product is unavailable;

  • Incorrect pricing has been displayed;

  • Payment cannot be verified;

  • Fraud or suspicious activity is detected;

  • An order exceeds purchasing limits;

  • Delivery cannot reasonably be completed; or

  • Information provided by the customer appears incorrect.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

8. Order Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name;

  • Email address;

  • Phone number where requested;

  • Billing information; and

  • Complete delivery address.

Please carefully check your details before completing checkout.

If incorrect information causes a delivery delay, failed delivery, return to sender or additional shipping cost, we may require you to pay reasonable additional charges before resending the order.

Contact us as soon as possible if you notice an error in your order details.

9. Payment

Payment must be made using one of the payment methods available during checkout.

Depending on our website configuration, these may include:

  • Credit or debit cards;

  • Digital wallets;

  • Buy-now-pay-later services; or

  • Other authorised payment providers.

Payments may be processed by third-party payment providers.

Zovara does not necessarily receive or store your complete payment card details.

Your use of a third-party payment provider may also be subject to that provider's own terms and privacy policy.

10. Payment Security

We take reasonable measures to provide a secure online shopping environment.

However, no internet-based system can guarantee absolute security.

You are responsible for protecting:

  • Your account credentials;

  • Your payment information;

  • Your device; and

  • Any passwords used to access our website or payment services.

Please notify us if you believe your Zovara account or an order has been used without your permission.

11. Fraud Prevention

To protect our customers and business, we may conduct reasonable fraud-prevention checks.

We may request additional information to confirm:

  • Customer identity;

  • Payment ownership;

  • Billing details; or

  • Order legitimacy.

We reserve the right to delay or cancel orders reasonably suspected of fraud, unauthorised payment activity or abuse.

12. Shipping and Delivery

Available shipping methods, estimated delivery times and applicable fees will be displayed on our website or during checkout.

Delivery estimates are estimates only unless expressly guaranteed.

While we aim to provide reliable and timely delivery, delays may occur due to circumstances outside our reasonable control, including:

  • Courier delays;

  • Weather events;

  • Public holidays;

  • High order volumes;

  • Customs or border processing;

  • Supplier delays;

  • Incorrect delivery information; or

  • Other transportation disruptions.

Customers should refer to our separate Shipping Policy for further information.

13. Third-Party Fulfilment

Where applicable, some Zovara products may be stored, processed, packaged or shipped using third-party fulfilment partners, warehouses or suppliers.

These providers assist us with delivering orders but do not replace Zovara's obligations to customers under applicable Australian consumer law.

Delivery packaging or fulfilment locations may therefore vary between products.

14. Delivery Estimates

Where a product is advertised with an estimated delivery range, such as 2–5 business days, that timeframe represents our reasonable estimate based on the delivery service available for that product.

Delivery estimates may begin after:

  • Payment has been successfully processed; and

  • The order has been prepared for dispatch.

Business days generally exclude weekends and Australian public holidays.

15. Tracking

Where tracking is available, tracking details may be sent to the email address or phone number provided with your order.

Tracking information may take some time to update after dispatch.

Zovara is not responsible for delays in courier tracking systems that are outside our control.

16. Authority to Leave and Safe Delivery

Where a courier offers authority-to-leave delivery, you may be able to request that a parcel be left in a safe location.

If you authorise a parcel to be left unattended, responsibility for the parcel may transfer once the courier confirms delivery, subject to your rights under applicable law.

We recommend selecting a secure delivery location.

17. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If a parcel cannot be delivered because of incorrect customer-provided information, additional shipping or redelivery costs may apply.

We will always try to help resolve delivery issues where reasonably possible.

18. Returns, Refunds and Exchanges

Returns and refunds are governed by our separate Returns & Refund Policy and applicable Australian law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may have rights to a:

  • Repair;

  • Replacement;

  • Refund;

  • Cancellation; or

  • Other remedy.

19. Change-of-Mind Returns

Zovara may offer change-of-mind returns subject to the conditions stated in our Returns & Refund Policy.

Change-of-mind returns are separate from rights customers may have when a product:

  • Is faulty;

  • Is unsafe;

  • Is materially different from its description;

  • Does not perform as reasonably expected; or

  • Otherwise fails to meet applicable consumer guarantees.

20. Faulty or Damaged Products

If you receive a product that appears damaged, defective or incorrect, please contact us within a reasonable period after discovering the issue.

We may request information such as:

  • Your order number;

  • A description of the issue;

  • Photographs or video showing the problem; and

  • Images of the packaging where relevant.

We will assess the matter in accordance with applicable Australian consumer law.

21. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these Terms is intended to exclude any right or remedy that you are legally entitled to under Australian law.

If any provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right will prevail.

22. Product Use

Products must be used:

  • For their intended purpose;

  • In accordance with supplied instructions;

  • With reasonable care; and

  • In accordance with applicable safety guidance.

You are responsible for determining whether a product is suitable for your particular circumstances.

Do not use a product in a way that is unsafe, unlawful or contrary to its instructions.

23. Beauty and Personal Care Products

Where Zovara sells beauty, grooming or personal-care tools, product information is provided for general consumer purposes only.

Our products and website content are not intended to provide medical advice, diagnosis or treatment.

Discontinue use if irritation, pain or an unexpected adverse reaction occurs and seek appropriate professional advice where necessary.

24. Pet Products

Pet products should always be used appropriately for the animal, breed, size and intended purpose.

Pets should be supervised where reasonably necessary.

Immediately stop using a product if it appears to cause:

  • Discomfort;

  • Injury;

  • Irritation; or

  • Distress to an animal.

Product descriptions should not be considered veterinary advice.

25. Vehicle Accessories

Customers are responsible for ensuring vehicle accessories are safely installed and appropriate for their vehicle.

Accessories must not:

  • Obstruct the driver's vision;

  • Interfere with vehicle controls;

  • Distract the driver;

  • Interfere with airbags or safety systems; or

  • Be installed contrary to applicable road or safety laws.

Always follow supplied installation instructions.

26. Electronic Products

Electronic products should be operated only according to their intended specifications and supplied instructions.

Customers should avoid:

  • Using damaged charging cables;

  • Exposing non-waterproof products to moisture;

  • Using incompatible power sources; or

  • Modifying electronic products in an unsafe manner.

27. Website Information

We aim to keep website information accurate and current.

However, our website may occasionally contain:

  • Typographical errors;

  • Incorrect prices;

  • Outdated availability information;

  • Inaccurate product specifications; or

  • Other errors.

We reserve the right to correct genuine errors and update information where appropriate.

Where an error materially affects an order, we will contact the customer before proceeding where reasonably practical.

28. Website Availability

We do not guarantee that the Zovara website will always be available without interruption.

The website may occasionally be unavailable because of:

  • Maintenance;

  • Technical issues;

  • Hosting problems;

  • Cybersecurity incidents;

  • Software updates; or

  • Circumstances beyond our reasonable control.

We may modify, suspend or discontinue parts of the website when reasonably necessary.

29. Customer Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your login details.

You are responsible for activity occurring through your account unless the activity occurred through circumstances outside your reasonable control.

We may suspend or close accounts involved in:

  • Fraud;

  • Abuse;

  • Unlawful activity;

  • Repeated policy violations; or

  • Attempts to interfere with our website.

30. Reviews and User Content

Customers may be able to submit:

  • Reviews;

  • Ratings;

  • Photographs;

  • Videos;

  • Comments; or

  • Other content.

By submitting content to Zovara, you confirm that you have the right to provide that content.

You must not submit material that is:

  • False or deliberately misleading;

  • Unlawful;

  • Threatening;

  • Abusive;

  • Discriminatory;

  • Defamatory;

  • Infringing;

  • Fraudulent; or

  • Malicious.

We may moderate or remove inappropriate content where reasonably necessary.

We will not intentionally manipulate reviews in a way that creates a misleading impression of customer opinion.

31. Intellectual Property

Unless otherwise stated, all content available on the Zovara website is owned by or licensed to Zovara.

This may include:

  • Logos;

  • Brand names;

  • Graphics;

  • Website designs;

  • Written content;

  • Product descriptions;

  • Photographs;

  • Videos;

  • Illustrations;

  • Icons; and

  • Other creative materials.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, copy, sell, modify or commercially exploit our content without permission unless permitted by law.

32. Zovara Brand

The Zovara name, logo, visual identity and associated brand assets may be protected by applicable intellectual property laws.

Nothing in these Terms grants you ownership or unrestricted permission to use Zovara branding.

33. Third-Party Links

Our website may contain links to third-party websites, services or platforms.

These may include:

  • Payment providers;

  • Social media platforms;

  • Courier websites;

  • Review platforms; or

  • Other external services.

Zovara does not control third-party websites and is not responsible for their content, security, availability or policies.

Accessing third-party services is at your discretion.

34. Third-Party Applications and Services

Certain functions of our store may rely on third-party technology or service providers.

Examples may include:

  • Ecommerce platforms;

  • Analytics providers;

  • Payment processors;

  • Marketing platforms;

  • Email services;

  • Review applications; and

  • Shipping providers.

Your use of some services may also be governed by the relevant third party's terms.

35. Prohibited Use

You must not use the Zovara website to:

  • Commit unlawful activity;

  • Violate another person's rights;

  • Submit false or fraudulent orders;

  • Introduce malware or malicious code;

  • Attempt unauthorised access to our systems;

  • Scrape or harvest data without permission;

  • Interfere with website security;

  • Impersonate another person;

  • Abuse promotions or discount systems;

  • Conduct payment fraud;

  • Harass other users or staff; or

  • Use our intellectual property without authorisation.

We may restrict access where these Terms are violated.

36. Promotions, Giveaways and Competitions

Zovara may occasionally offer competitions, giveaways, promotional campaigns or special offers.

These promotions may have their own additional terms.

Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion to the extent of the inconsistency.

37. Gift Cards and Store Credit

If Zovara introduces gift cards or store credit, additional terms may apply.

Unless required otherwise by law:

  • Store credit is generally not redeemable for cash;

  • Lost gift cards may not be replaceable;

  • Fraudulently obtained credit may be cancelled; and

  • Expiry conditions will be disclosed where applicable.

38. Email and Marketing Communications

If you subscribe to Zovara marketing communications, we may send information regarding:

  • Products;

  • Sales;

  • New arrivals;

  • Promotions;

  • Special offers; and

  • Other store updates.

You may unsubscribe from promotional communications using the unsubscribe option provided or by contacting us.

Transactional emails relating to orders, payments or account activity may still be sent where necessary.

39. Privacy

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

40. Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality;

  • Shopping cart operation;

  • Analytics;

  • Personalisation;

  • Advertising; and

  • Performance monitoring.

Further information should be available in our Privacy Policy or Cookie Policy where applicable.

41. Limitation of Liability

To the maximum extent permitted by law, Zovara will not be responsible for indirect, incidental, special or consequential loss arising from the use of our website or products where such liability can lawfully be excluded.

However, nothing in this section excludes or limits liability that cannot legally be excluded, including rights and remedies available under the Australian Consumer Law.

42. No Waiver of Consumer Rights

Any limitation, exclusion or disclaimer contained in these Terms applies only to the extent permitted by law.

These Terms do not override mandatory rights available to consumers under Australian legislation.

43. Indemnity

To the extent permitted by law, you agree to indemnify Zovara against reasonable losses, liabilities, damages and costs arising from:

  • Your unlawful use of our website;

  • Your intentional breach of these Terms;

  • Fraudulent activity carried out by you; or

  • Your infringement of another person's rights.

This clause does not apply where the loss was caused by Zovara's own unlawful conduct, negligence or breach of applicable obligations.

44. Events Outside Our Control

Zovara will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters;

  • Severe weather;

  • Fires;

  • Floods;

  • Government restrictions;

  • Transportation interruptions;

  • Network failures;

  • Labour disruptions;

  • Supply chain interruptions;

  • Public health emergencies; or

  • Other extraordinary events.

We will make reasonable efforts to minimise disruption where possible.

45. Termination

We may suspend or terminate access to our website where a user:

  • Materially breaches these Terms;

  • Engages in fraud;

  • Attempts to damage our systems;

  • Engages in unlawful conduct; or

  • Creates a serious risk to Zovara or other customers.

Any obligations that logically continue after termination will remain in effect.

46. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

47. No Waiver

If Zovara does not immediately enforce a provision of these Terms, this does not mean we permanently waive our right to enforce that provision later.

48. Entire Agreement

These Terms, together with applicable policies displayed on our website, form the agreement between you and Zovara regarding your use of the store.

Related policies may include our:

  • Privacy Policy;

  • Shipping Policy;

  • Returns & Refund Policy; and

  • Any specific promotional terms.

49. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

  • Changes to our business;

  • Changes to our website;

  • New services;

  • Operational requirements; or

  • Changes in applicable law.

The latest version will be published on this page with an updated revision date.

Continued use of the website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.

50. Governing Law

These Terms are governed by the laws applicable in [Insert Australian State or Territory], Australia, together with applicable Commonwealth laws.

Nothing in this section limits any rights you may have under mandatory Australian consumer legislation.

51. Dispute Resolution

If you have a concern about an order or your experience with Zovara, we encourage you to contact us first so we can attempt to resolve the issue.

Please provide:

  • Your name;

  • Order number where applicable;

  • A clear description of the issue; and

  • Any relevant supporting information.

We will make reasonable efforts to review and respond to customer concerns fairly.

Nothing in this section prevents either party from exercising rights available under applicable law.

52. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Zovara
Email: [Insert Support Email]
Address: [Insert Business Address]
ABN: [Insert ABN]

We aim to respond to customer enquiries within a reasonable timeframe.

Zovara

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